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Our Services:
Customer Insight covers our consultancy services for structuring, harvesting and sharing the tacit customer knowledge that lies latent in the minds of your customer-facing employees. We help you to create a "common customer language" that can effectively transform your customer knowledge into bottom-line growth.

Competitive Strategy covers our consultancy services supporting you in focusing your company's scarce resources on developing business with those profitable customers who now and in future drive the bottom-line growth of your company. We help you to identify and transform your customers' needs and expectations into intuitively understandable, easy to implement sales, marketing and product development strategies.

Operational Excellence covers our consultancy services for effective strategy implementation. Based on customer loyalty and customer satisfaction measurements we help you to ensure an optimal allocation of your scarce resources and to continuously identify and implement the corrective action, ensuring that the desired short- and long-term bottom-line growth is realized
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Andersen&Partners 2009