covers our consultancy services for structuring, harvesting and
sharing the tacit customer knowledge that lies latent in the minds
of your customer-facing employees. We help you to create a "common
customer language" that can effectively transform your customer
knowledge into bottom-line growth.
Competitive Strategy covers our consultancy services
supporting you in focusing your company's scarce resources on
developing business with those profitable customers who now and in
future drive the bottom-line growth of your company. We help you to
identify and transform your customers' needs and expectations into
intuitively understandable, easy to implement sales, marketing and
product development strategies.
Operational Excellence covers our consultancy services for
effective strategy implementation. Based on customer loyalty and
customer satisfaction measurements we help you to ensure an optimal
allocation of your scarce resources and to continuously identify and
implement the corrective action, ensuring that the desired short-
and long-term bottom-line growth is realized.